Terms of service

WellVera – Terms & Conditions

Welcome to WellVera. By using this website, you agree to be bound by the Terms and Conditions set out below.

All Sales/Promotions

All customers who order from a sale are subject to final sale (no returns). If you have an issue with your order or product, please email info@wellvera.co.uk.

References in these Terms and Conditions to "we", "us" and "Brand" are to wellvera.co.uk.

1. Online Shopping

1.1 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
1.2 Any new features or tools added to the current store shall also be subject to the Terms of Service.
1.3 We take care to ensure that all prices, images, and descriptions of products are accurate, but variations may occur due to screen displays.
1.4 Please refer to our Returns Policy if you are unhappy with your purchase.
1.5 We do not guarantee website availability at all times.

2. Process

2.1 Orders typically require 1–2 business days to process.
2.2 You will receive a tracking number once your order ships.
2.3 All orders are subject to acceptance.
2.4 Reselling WellVera products on sites like Amazon or eBay without written permission is prohibited.
2.5 Reasons your order may not be accepted include, but are not limited to:

• • Out of stock

  • Payment authorisation failure

  • Pricing or product description error

  • System or supply issues

2.6 You will receive an email confirmation of your order details once placed.

3. Tracking Your Order

3.1 You will receive a dispatch email with tracking details once your order ships.
3.2 Tracking may take up to 1–2 days to update.
3.3 If tracking shows the order was delivered but you have not received it, please contact the courier directly.
3.4 Customers are responsible for entering a correct shipping address.
3.5 If you need to change or cancel an order, email info@wellvera.co.uk immediately. Changes cannot be guaranteed.

4. Order Cancellation

4.1 To cancel before dispatch, contact info@wellvera.co.uk.
4.2 If the order has already shipped, cancellation may not be possible.

5. Returns Policy

Please refer to our Returns Policy page.
Items purchased during sales or promotions are final sale.

6. Payment Methods

6.1 All orders are processed in GBP (£).
6.2 We accept Visa, MasterCard, Visa Debit, PayPal, and other major UK payment providers.
6.3 We take reasonable measures to secure payment details, but we are not liable for unauthorised access unless due to our negligence.
6.4 Our site uses SSL encryption for data protection.
6.5 By placing an order, you authorise us to verify your identity and payment details where required.

7. Pricing Policy

7.1 We aim to ensure pricing accuracy but errors may occur.
7.2 If a pricing error occurs, we will contact you to reconfirm or cancel your order.

8. Product Availability

8.1 Once an item is sold out, it may not return to stock.
8.2 Prices may change at any time.
8.3 If a product becomes unavailable after ordering, you will be notified and refunded if applicable.

9. Prohibited Content/Activity

You must not misuse the WellVera website, including posting harmful, illegal, or offensive content or interfering with website functionality.
We may restrict access or remove content at our discretion.

10. Liability & Indemnity

10.1 To the maximum extent permitted by law, WellVera is not liable for indirect or consequential loss.
10.2 Nothing in these Terms affects your rights under UK Consumer Law.
10.3 You agree to indemnify us against any claims arising from your misuse of the website.

11. Comments & Complaints

If you have any comments or complaints, please contact: info@wellvera.co.uk

12. Jurisdiction

This website is controlled and operated in the United Kingdom.
These Terms & Conditions are governed by UK law, and any disputes will be resolved in UK courts.

13. General

We may change these Terms at any time.
If any part is invalid, the remaining terms continue to apply.
We are not responsible for delays outside our control.

14. Entire Agreement

These Terms constitute the entire agreement between you and WellVera.

15. SMS Permissions

By providing your phone number, you consent to receive SMS promotional messages from WellVera. You may opt-out anytime.

16. Phone Call Permissions

By providing your phone number, you agree to receive order or support-related calls.
To opt out, email info@wellvera.co.uk with the subject: DO NOT CALL ME.